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TECHEAD | 11112 | AS
Search/eCommerce Architect
Newport News, Virginia - Direct Hire Opportunity 
 

Responsibilities: 

• Work with 3rd party tools to analyze and optimize customer search experience on multiple sites
• Determine and execute strategies that will reduce null search results, reduce exit rates, and increase search conversion rates
• Set strategy for proper content layout for best search results through internal and external sites
• Through research and analysis, set proper relevancy rankings, create redirects and thesaurus entries, and set up keywords for better search results
• Establish success criteria and evaluate current success to establish a benchmark
• Develop and maintain reports to measure the effectiveness of search strategy, and to communicate results to senior management team
• Work with analytics team, usability team and IT to develop consistent testing on search strategies
• Serve as the expert in the search function and work collaboratively with developers and analysts to implement search functionality
• Develop and manage strategies, timelines, and budgets for online search
• Perform regular competitive analysis
• Actively seek feedback from customers and associates regarding online search and navigation
• Employ methodology for making search tuning changes to create a rich environment for the customer
• Work with business groups, usability team, product content, and analytics team to set top-level navigation for multiple sites
• Develop, maintain, and implement a strategy for which product content is displayed as part of navigation (properties & dimensions)
• Work with merchandisers to develop landing page strategies around heavily visited sections or search terms
• Develop and maintain reports to measure the effectiveness of navigation strategy and communicate results to senior management team
• Understand internal and external customer data needs and expectations for online search & navigation (to include professional contractors, end consumers, associates, etc.)
• Work cross-functionally to define search strategy and navigation structure on various online channels
• Address and resolve complaints in a timely manner, with courtesy and respect

• Undergraduate Degree in Marketing, Information Technology, or related field preferred
• 5 or more years of progressive experience in knowledge management, content management, and architecture
• Search engine implementation and optimization experience required
• Proficiency in search technologies - Endeca preferred.  Familiarity with Oracle Commerce, Oracle ATG, or Experience Manager beneficial.
• Strong familiarity with user experience design, SEO, and search analytics - Adobe Analytics preferred.
• Skills in metrics, experiment design, and/or quantitative analysis to clarify the user’s experience
• Proven success in working with technical and non-technical members of a team
• Experience designing and building taxonomies and controlled vocabularies
• Management of multiple tasks/projects while providing daily support for a diverse set of applications
• Ability to analyze data issues, produce working solutions, and work with and analyze multiple data sets
• Proven interpersonal skills (managing meetings, scheduling activities, monitoring progress, reporting to management, presentation skills)
• Good understanding of content management system and web applications
• Ability to work well independently and as a team
• Must possess a "think outside the box" mentality to seek new and innovations solutions and practices
• Poise and maturity to interact with management
• Excellent customer service, leadership, attention to detail, listening skills, and negotiation skills are essential

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit www.techead.com. No second parties will be accepted.