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TECHEAD | 12003

Technical Writer

6+ Month Contract

MUST BE ABLE TO WORK IN THE U.S. WITHOUT SPONSORSHIP.

TECHEAD is seeking a Technical Writer to join our team. As a Technical Writer your tasks will include but may not be limited to:

We’re searching for an experienced technical writer to join our team and help move our internal facing documentation efforts forward. As an ideal candidate, you have proven experience in highly technical field, such as process management, software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards, and, in some cases, help establish those standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Bachelor’s degree, or equivalent job experience, in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with teams to improve user experience, help refine content, create visuals and diagrams for technical support content
• Ability for minimal travel (if needed, day trips): Lynchburg, VA

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Previous process management and / or improvement experience
• Previous software development experience
• Certification through the Society for Technical Communicators
• Background and / or knowledge of mainframe environments
• Understanding of IT Control Frameworks (NIST, COBIT, ISO, etc.)

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees reflects who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit www.techead.com. No second parties will be accepted.