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TECHEAD | 11982

Network Services Administrator

12+ Month Contract

MUST BE ABLE TO WORK IN THE U.S. WITHOUT SPONSORSHIP.

TECHEAD is seeking a Network Services Administrator to join our team. As a Network Services Administrator your tasks will include but may not be limited to:

Qualifications:

• Responsible for Avaya phone moves, adds, changes

• Diagnoses and resolves issues with Avaya VOIP, digital, and analog phones

• Previous experience with Avaya ASA

• Ability communicate with customers on technical and administrative issues

• Ability to follow processes

• Install and support Avaya hardware and software

• Customer focused

• It is assumed you understand how to use the MS Office suite mainly MS Word and Excel

• Basic IP network knowledge recommended (all of these are a plus)

• Understanding of Layer 1 physical connectivity

• Understanding of Layer 2 connectivity

• Understanding of Layer 3

• Understanding of VLAN’s

Responsibilities:

• Bachelor's degree or equivalent work experience in computer science, mathematics, telecommunications or other information technology related disciplines

• 3-5 years of direct work-related experience in the network and telecommunications fields Detailed knowledge of the technical aspects of networks and telecommunications • Prior experience working through telecommunication and network trouble determination, evaluation, and resolution

• Strong organizational, documentation and communications skills

• Strong PC skills including Microsoft Office suite, Windows operating systems as well as the ability to quickly learn new applications

• Basic to advanced understating of VOIP phone systems

• Understanding of data networking principles and topologies

• Knowledge of structured cabling systems and lay-outs

• Strong independent thinking and decision-making abilities Job # PT3039

• Resolves moderately complex reported problems and defects associated with network and telecommunications equipment

• Supports security, disaster recovery and similar functions related to the provisioning of network and telecommunications related services

• Assists in the review and evaluation of vendor network and telecommunications products

• Completes adds, moves, and changes in support of the telephone system

• Participates in change management, performance analysis, inventory management, technical standards, and procedure support activities of the network and telecommunications systems

• Provides technical support and assistance to telecommunications administration group including supporting dedicated telecommunication PCs and applications

• Conducts feasibility studies for small projects, develops requests for proposal, evaluates vendor products, and makes recommendations on selection

• Conducts employee training sessions on network and telecommunication equipment and services

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees reflects who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit www.techead.com. No second parties will be accepted.